Issue with Tracking API
Investigating - We are currently investigating an issue regarding our tracking service.
Nov 02, 2026 - 09:30 UTC
Uptime over the past 90 days. View historical uptime.
Media Management Operational
Live Channels Operational
JWX Studio Operational
True Anthem Operational
Video Players Operational
Media Delivery Operational
Ad Serving Degraded Performance
Server-side Ads Operational
Studio DRM Operational
Data & Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 2, 2026

Unresolved incident: Issue with Tracking API.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Broadcaster Live is currently experiencing issues with new streams.
Resolved - This incident has been resolved.
Oct 30, 23:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 23:20 UTC
Investigating - We are currently investigating an issue with starting new streams on Broadcast Live.
Oct 30, 22:35 UTC

Oct 29, 2026

Media Delivery Outage
Resolved - This incident has been resolved.
Oct 29, 11:13 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 10:22 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 10:16 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 10:15 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 10:14 UTC
Identified - A vendor upgrade is taking up more than allotted maintenance window, we are initiating backup remediation steps to restore services and will provide updates accordingly.
Oct 29, 10:07 UTC
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 10:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:50 UTC
Scheduled - A downtime maintenance window is scheduled for 2026-10-29 at 08:50UTC. We suggest you handle any creation, updating, or deletion of media items outside from this downtime window.

Some requests to the JW Platform (via the APIs or Dashboard) during the maintenance window will not be fulfilled. This means during the maintenance window:

- JW Platform users may not be able to create/update a media via the Management API or in the Dashboard. Read functionality will still work.
- There may be inconsistent delivery of VOD media items (non-DRM and DRM protected), as well as a burst of 5XX responses during this window.
- JW Platform users may not be able to start, end, or delete Instant Live or JW Dashboard Broadcast Live streams. Active Instant Live or JW Dashboard Broadcast Live streams will continue to work for existing viewers, but new viewers may experience temporary issues. This does not impact Broadcast Live Standalone instances, unless specifically ingesting into the JWP Platform.
In that scenario any newly created/updated events may not be reflected in JWP Platform.
Oct 29, 08:49 UTC
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Update - A 15 minute downtime maintenance window is scheduled for 2026-10-29 at 08:00UTC. We suggest you handle any creation, updating, or deletion of media items outside from this downtime window.

Some requests to the JW Platform (via the APIs or Dashboard) during the maintenance window will not be fulfilled. This means during the 15 minute maintenance window:

- JW Platform users may not be able to create/update a media via the Management API or in the Dashboard. Read functionality will still work.
- There may be inconsistent delivery of VOD media items (non-DRM and DRM protected), as well as a burst of 5XX responses during this window.
- JW Platform users may not be able to start, end, or delete Instant Live or JW Dashboard Broadcast Live streams. Active Instant Live or JW Dashboard Broadcast Live streams will continue to work for existing viewers, but new viewers may experience temporary issues. This does not impact Broadcast Live Standalone instances, unless specifically ingesting into the JWP Platform.
In that scenario any newly created/updated events may not be reflected in JWP Platform.
Oct 27, 14:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 27, 14:26 UTC
Scheduled - A 15 minute downtime maintenance window is scheduled for 2026-10-29 at 08:00UTC. We suggest you handle any creation, updating, or deletion of media items outside from this downtime window.

Some requests to the JW Platform (via the APIs or Dashboard) during the maintenance window will not be fulfilled. This means during the 15 minute maintenance window:

- JW Platform users may not be able to create/update a media via the Management API or in the Dashboard. Read functionality will still work.
- There may be inconsistent delivery of VOD media items (non-DRM and DRM protected), as well as a burst of 5XX responses during this window.
- JW Platform users may not be able to start, end, or delete Instant Live or JW Dashboard Broadcast Live streams. Active Instant Live or JW Dashboard Broadcast Live streams will continue to work for existing viewers, but new viewers may experience temporary issues. This does not impact Broadcast Live Standalone instances, unless specifically ingesting into the JWP Platform.
In that scenario any newly created/updated events may not be reflected in JWP Platform.
Oct 27, 14:17 UTC
Elevated Video Errors
Resolved - This incident has been resolved.
Oct 29, 02:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 00:48 UTC
Update - The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
Oct 29, 00:17 UTC
Identified - Third party provider issue impacting Instant Live.
Oct 28, 23:50 UTC

Oct 28, 2026

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Roku Trickplay VOD Playback Issues
Resolved - The incident has been resolved.
Oct 26, 20:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 26, 19:44 UTC
Monitoring - Roku Trickplay has been re-enabled, and VOD playback on Roku is operating normally. We are continuing to monitor and will post a final update shortly.
Oct 26, 19:43 UTC
Identified - Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.
Oct 26, 18:44 UTC
Investigating - We are currently experiencing VOD playback issues affecting some customers using Roku Trickplay. We are working to temporarily disable Roku Trickplay for the affected customers to restore playback.
Oct 26, 18:33 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Inaccurate numbers in Dashboard System Usage
Resolved - This incident has been resolved.
Oct 22, 14:20 UTC
Identified - We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.
Oct 22, 14:18 UTC
Widevine DRM Playback Issues
Resolved - The incident has been resolved.
Oct 22, 09:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 23:09 UTC
Identified - The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.

Thank you for your patience.
Oct 21, 07:50 UTC
Investigating - We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services.

Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.
Oct 21, 07:29 UTC

Oct 21, 2026

Degraded Instant Live playback - 21 October 2026
Resolved - The incident has been resolved.
Oct 21, 22:09 UTC
Identified - We’ve identified an issue that is affecting on-demand (VOD) video playback for Instant Live for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
Oct 21, 21:39 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

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