Identified - The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.

Thank you for your patience.

Oct 21, 2026 - 07:50 UTC
Investigating - We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services.

Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.

Oct 21, 2026 - 07:29 UTC
Media Management Operational
Live Channels Operational
JWX Studio Operational
True Anthem Operational
Video Players Operational
Media Delivery Operational
Ad Serving Operational
Server-side Ads Operational
Studio DRM Degraded Performance
Data & Analytics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 21, 2026

Resolved - The incident has been resolved.
Oct 21, 22:09 UTC
Identified - We’ve identified an issue that is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
Oct 21, 21:39 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Resolved - This incident has been resolved.
Oct 10, 00:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 23:26 UTC
Identified - Third party provider issue impacting Instant Live.
Oct 9, 23:11 UTC

Oct 9, 2026

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.