Widevine DRM Playback Issues

Incident Report for JWX

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2026 - 23:09 UTC

Identified

The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses.

Thank you for your patience.

Posted Oct 21, 2026 - 07:50 UTC

Investigating

We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services.

Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available.

We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.

Posted Oct 21, 2026 - 07:29 UTC

This incident affects: Studio DRM.