Media reuploading and VOD trimming issue

Incident Report for JWX

Resolved

This incident has been resolved.
Posted Jun 18, 2026 - 13:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2026 - 13:11 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 18, 2026 - 12:59 UTC

Identified

We have identified the issue and are testing a possible fix.
Posted Jun 18, 2026 - 12:36 UTC

Investigating

We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
Posted Jun 18, 2026 - 12:03 UTC
This incident affected: Media Management.